Refund/Return Policy

🐻 BearChillz® Return & Refund Policy

We work with trusted print-on-demand partners to create your BearChillz® gear, printed just for you. Because every item is made to order, returns and exchanges are only accepted under specific circumstances outlined below.

✅ We’ll Replace or Refund If:

If your order arrives damaged, defective, or has a printing/manufacturing issue, we’ll happily send a free replacement or issue a refund.

To qualify:

You must contact us within 30 days of delivery.
Please include your order number and clear photos showing the issue.
Once verified, we’ll process a replacement or refund right away.

❌ We Can’t Accept Returns or Exchanges For:

Because each item is custom printed on demand, we can’t accept returns or exchanges for:

Change of mind or incorrect size/colour selection
Buyer’s remorse
Minor variations in print placement or colour tone (these can occur naturally with the printing process)

If you’re unsure about sizing, please check our size guide before placing your order.

🚚 Lost or Missing Orders

If your order doesn’t arrive, please contact us at [email protected].
We’ll investigate with our printing and shipping partners.

If tracking shows the parcel was lost in transit, we’ll send a replacement or refund.
If the address provided was incorrect or incomplete, we can’t guarantee a free replacement.

💳 Refund Method

Approved refunds are processed back to your original payment method.
Depending on your bank, refunds may take 5–10 business days to appear.

📩 How to Report an Issue

Email [email protected] within 30 days of delivery.
Include:

Your order number
A brief description of the issue
Photos showing the product and any visible problem

Our team will review and respond promptly.

🤝 Transparency Promise

We value your trust and will always do our best to make things right when there’s a genuine issue.
Your satisfaction means everything to us — thank you for shopping with BearChillz®. 🩶

We Ship Worldwide!

We’re excited to deliver your favourite styles straight to your doorstep, wherever you are! Please review our shipping details below.

📦 Order Processing Time

All orders are processed within 1-7 business days (excluding weekends and public holidays).
During high-demand periods, processing may take slightly longer, but we’ll always keep you informed.

🚚 Shipping Costs & Methods

Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer standard and expedited shipping options for most regions.

⏳ Estimated Delivery Times

Domestic Orders (Within Your Selected Country): 3-7 business days via standard shipping.
International Orders: 10-14 business days (delivery times may vary depending on your country’s customs and postal services).
Expedited shipping options are available at checkout for faster delivery.

📢 Important Notes

Tracking Information: You’ll receive a tracking number via email once your order has been dispatched.
Customs & Duties: For international orders, customs fees, taxes, or import duties may apply, depending on your country’s regulations. BearChillz® is not responsible for these charges or any delays caused by customs processing.
Lost or Delayed Shipments: If you experience any issues with your delivery, please contact our support team, and we’ll assist you in resolving the matter.

We appreciate your patience and support 🩶