Refund/Return Policy

Hassle-Free Returns | Exchanges at BearChillz®

We want you to love your purchase! If you’re not completely satisfied, we’re happy to accept returns and exchanges under the following conditions:

🔄 Returns & Exchanges

✔ Return Window: Requests must be made within 30 days of receiving your order.
✔ Condition: Items must be unused, in original packaging, and with tags attached.
✔ Refunds: Once we receive your returned item, we’ll process your refund to the original payment method.

📩 How to Start a Return

Simply email us at [email protected] with your order details, and we’ll guide you through the process.

We’re here to help—thank you for shopping with BearChillz®! 🩶

We Ship Worldwide!

We’re excited to deliver your favourite styles straight to your doorstep, wherever you are! Please review our shipping details below.

📦 Order Processing Time

  • All orders are processed within 1-7 business days (excluding weekends and public holidays).
  • During high-demand periods, processing may take slightly longer, but we’ll always keep you informed.

🚚 Shipping Costs & Methods

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We offer standard and expedited shipping options for most regions.

⏳ Estimated Delivery Times

  • Domestic Orders (Within Your Selected Country): 3-7 business days via standard shipping.
  • International Orders: 10-14 business days (delivery times may vary depending on your country’s customs and postal services).
  • Expedited shipping options are available at checkout for faster delivery.

📢 Important Notes

  • Tracking Information: You’ll receive a tracking number via email once your order has been dispatched.
  • Customs & Duties: For international orders, customs fees, taxes, or import duties may apply, depending on your country’s regulations. BearChillz® is not responsible for these charges or any delays caused by customs processing.
  • Lost or Delayed Shipments: If you experience any issues with your delivery, please contact our support team, and we’ll assist you in resolving the matter.

We appreciate your patience and support 🩶